Cuci21 takes every member's privacy seriously. This document explains precisely how we collect, use, protect, and handle your personal information when you use our platform.
All data transmitted between your device and cuci21's servers is protected with 256-bit SSL encryption — the same standard used by major banking institutions in Malaysia. No third party can intercept or read your information in transit.
Your personal and financial data is stored on dedicated servers protected by multi-layered security systems. Internal access to player data is restricted to authorised personnel on a need-to-know basis, with full audit records for every access.
The cuci21 identity verification (KYC) process uses an integrated system that ensures your documents are reviewed and stored securely. KYC information is never shared with any other party without your consent or a legal directive.
Cuci21 has never and will never sell, rent, or trade members' personal data to any third party for marketing purposes. Your data is used solely for platform operations and nothing beyond that.
An additional layer of protection via two-factor authentication (2FA) is available for all cuci21 accounts. With 2FA enabled, no one can access your account even if they know your password.
Cuci21 sends you automatic notifications whenever important account activity occurs — such as a new login, password change, or withdrawal request — keeping you informed and secure at all times.
This Privacy Policy describes the privacy practices of cuci21 ("Platform", "We") regarding the collection and use of your personal information ("You", "Player"). By using the cuci21 platform, you agree to the terms set out in this document. This Policy should be read together with Terms and Conditions cuci21.
Cuci21 is an online gaming platform operating in Malaysia. We understand that players' trust in our platform depends greatly on how we handle their personal information. As such, privacy protection is not merely a legal obligation — it is a core responsibility we uphold for every member.
This Privacy Policy transparently explains what information we collect, why it is collected, how it is used and shared, and the steps we take to keep it secure at all times. We also outline your rights as a player with respect to your own personal data.
If you have any questions about this policy or how we handle your data, the cuci21 support team is available via 24/7 live chat or email at [email protected].
Cuci21 collects several categories of personal information when you register and use our platform. This information is necessary to allow the platform to operate securely and to meet internal compliance requirements.
| Data Category | Example Information | Purpose of Collection |
|---|---|---|
| Identity Data | Full name, MyKad number, date of birth, gender | KYC verification, fraud prevention |
| Contact Data | Email address, phone number, residential address | Account communications, transaction verification |
| Financial Data | Bank account number, e-wallet details, transaction records | Processing deposits and withdrawals |
| Technical Data | IP address, browser type, operating system, device | Account security, fraud detection |
| Behavioural Data | Game history, wagering habits, login records | Service improvement, responsible gaming |
We also collect information you voluntarily provide, such as language preferences, service feedback, and communications with our support team. All data collection is conducted transparently — you will be informed when information is required and why.
Every piece of information collected by cuci21 is used for specific and legitimate purposes. We do not use your data for any purpose unrelated to platform operations without your prior consent.
Cuci21 does not use your personal data for third-party advertising or commercial profiling. Any marketing communications are sent only to players who have consented to receive them and may be opted out of at any time.
Cuci21 does not sell, rent, or trade your personal data to any third party. However, in the course of operating the platform, we may share limited information with the following parties under strictly limited circumstances:
All third parties with whom we share data are bound by strict data protection agreements and are not permitted to use your information for any purpose other than those specified by cuci21.
Cuci21 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
Types of cookies used by cuci21:
You can manage and delete cookies through your browser settings. However, disabling essential cookies may affect certain features on the cuci21 platform.
Cuci21 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or disclosure.
Key security measures we implement include:
Your personal data will be retained for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law — whichever is longer. Once the retention period expires, data will be securely deleted or anonymised.
While cuci21 takes all reasonable precautions, no online system can be guaranteed 100% secure. You are responsible for keeping your password confidential and must contact us immediately if you suspect any suspicious activity on your account.
As a cuci21 player, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of the personal data we hold about you at any time.
You have the right to request correction of any inaccurate or incomplete information in your account.
You may request the deletion of your personal data, subject to applicable legal retention obligations.
You have the right to object to the processing of your data for certain purposes, including direct marketing.
You may request your data in a machine-readable format for transfer to another provider.
You may withdraw consent for data processing at any time without affecting processing carried out prior to withdrawal.
To exercise any of the above rights, please contact our data protection team via live chat or email at [email protected]. We will process your request within 14 business days.
Cuci21 is a platform intended strictly for individuals aged 18 and above. We do not knowingly collect or process any personal data from individuals under the age of 18.
Should we find that personal data has been collected from anyone under the age of 18, that data will be deleted immediately and the account in question will be closed in accordance with the procedures set out in Terms and Conditions us.
If you believe a minor has registered for or is using the cuci21 platform, please contact us immediately so that appropriate action can be taken without delay.
The cuci21 platform may contain links to third-party websites or services such as game providers or payment providers. This Privacy Policy applies solely to the cuci21 platform.
Cuci21 is not responsible for the privacy practices or content of third-party websites. We recommend that you read the privacy policy of every website you visit via links within our platform.
Cuci21 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. You will be notified of any material changes through:
Continued use of the cuci21 platform after any Privacy Policy changes take effect constitutes your acceptance of the revised policy. If you do not agree with the changes, you may close your account before they come into effect.
For any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the cuci21 team through the following channels:
We take pride in our track record of prompt responses and are committed to resolving every privacy-related enquiry thoroughly and with full respect for your concerns.
This Privacy Policy is written in Bahasa Malaysia. In the event of any conflict between a translated version and the Bahasa Malaysia version, the Bahasa Malaysia version shall prevail as the definitive reference.
Cuci21 safeguards your privacy with state-of-the-art encryption and transparent policies. Register today and enjoy a gaming platform that is not only fun, but also secure and trusted by players across Malaysia.